Keep your systems running and solve problems quickly: remote product support to help diagnosing and fixing problems.
SELF SUPPORT |
Hours of Service |
Access to AutomateDV product |
| Access to AutomateDV Slack channel |
| Bug reporting via GitHub |
| Software defect response |
| Support channel Community Slack |
| Remote interactive support sessions |
| Number of active cases |
| On-boarding advice and guidance |
| Included advice and guidance |
| Nominated technical contacts |
| Private fork support |
| Price FREE |
STANDARD SUPPORT |
Hours of Service |
| Access to AutomateDV product |
| Access to AutomateDV Slack channel |
| Bug reporting via support desk with response |
| Software defect response Response SLA |
| Support channel Slack plus support desk Web, Email |
| Remote interactive support sessions |
| Number of active cases Unlimited (SLA on one active issue at a time) |
| On-boarding advice and guidance Up to 8 hours in the first 8 weeks |
| Included advice and guidance Up to 2 hours/month |
| Nominated technical contacts 3 |
| Private fork support |
| Price CONTACT US |
ENHANCED SUPPORT |
Hours of Service |
| Access to AutomateDV product |
| Access to AutomateDV Slack channel |
| Bug reporting via support desk with response |
| Software defect response Enhanced response SLA |
| Support channel Slack plus support desk, Web, Email |
| Remote interactive support sessions |
| Number of active cases Unlimited |
| On-boarding advice and guidance Up to 8 hours in the first 8 weeks |
| Included advice and guidance Up to 5 hours/month |
| Nominated technical contacts 10 |
| Private fork support Available on custom basis |
| Price CONTACT US |
Project services
NEW FEATURES
Get new features developed by AutomateDV’s creators.
RAPID PROJECT DELIVERY
Deliver your projects with low-risk, agile implementation.
COACHING
Avoid those early mistakes by using our coaching services to get you started.
SCALE-UP YOUR TEAM
Don’t be limited by your resource availability, scale-up your team and accelerate your project.
TEAM AUGMENTATION
Keep your team focused on supporting new business needs: use us to maintain data pipelines, develop analytics, and administer/monitor the platform