Liveops escape the data “swamp”

with AutomateDV and Data Vault

Learn how Liveops used AutomateDV to implement Data Vault.

The Client

Liveops is a leading provider of cloud contact centre solutions, specialising in enabling agents across the USA to handle calls for their corporate clients. Their services cover overflow support and seasonal surges, ensuring a seamless agent experience while meeting client demands and delivering an excellent customer experience.

The Problem

Stuck in a data swamp, Liveops needed to change platform

Liveops faced significant challenges with consolidating data spread across various sources, including their legacy “data swamp” platform. The need to reimagine their tech stack and the prospect of upcoming artificial intelligence ventures prompted Liveops to look for a solution that enabled efficient data management and analysis.

The Solution

Data Vault made easier with AutomateDV

After exploring options, Liveops decided on a tech stack of Snowflake, dbt, and Tableau. However, the missing piece was a solid data architecture that could support their needs. This led them to Data Vault.

Data Vault is a method and architecture for delivering a data analytics service supported by its business intelligence, data warehousing, analytics, and data science requirements.

While Liveops researched how to implement Data Vault, they discovered the Data Vault automation built on dbt, AutomateDV. The tool offered unique benefits to Liveops, including:

• Streamlined approach to Data Vault adoption.
• Simple way to get started delivering quick results, acting as a stepping stone to a permanent solution.
• Easily extensible, structured framework.
• Organisation of complex data
• Flexible support to adapt to changing business requirements.

The New Reality

A True Data Success Story

By implementing Data Vault using AutomateDV, Liveops were able to:

Reduce data processing time from weeks to days: The transition from source data to transformed, “business-ready data was dramatically shortened”. While their processes with their legacy platform could take weeks, AutomateDV reduced this time to days.

Improve agility: AutomateDV allowed Liveops to parallelise different aspects of their business, enabling them to respond more quickly to evolving business needs.

Enhance data quality: Data Vault’s structure and AutomateDV’s automation made it easier to manage data transformations and loading, reducing the potential for errors.

Service multiple diverse KPIs effectively: These included client reporting, internal reporting, and finance reporting from a cohesive data platform.